Delivery charges for orders from the Online Shop?
- Shipping cost is 250 across Pakistan. For international orders all duties and taxes will be paid by the customers.
How long will delivery take?
- Delivery time across Pakistan is 3-5 working days. For international orders, the delivery time will be 7-10 working days. It may vary for different countries. Delivery may take longer for custom orders depending upon their design.
What exactly happens after ordering?
- You will receive a receipt through e-mail. Followed by a computer generated call or our representative will call if there is any problem. You are requested to pick up the call to confirm your order otherwise it will not be shipped. You are requested to provide a working phone number.
Will I receive an invoice for my order?
- You will receive the receipt for your order through the provided e-mail address right after you place your order.
What is your return and exchange policy?
- AK Collection has a strict no return policy. Items once purchased cannot be returned unless found to be of defective quality.
- For return requests due to quality issues, AK Collection will issue a full refund of the item(s) in the form of store credit to the customer, which can be used for any future purchase.
- You may exchange any item purchased from AK Collection within 3 days of receiving it. Items must not be worn, altered or broken. Also, please note that the item(s) must be in its original packing with the invoice. Sale items aren’t exchangeable
When will my order be delivered?
- Our standard shipping time is 3-6 working days after the confirmation of the order. For further assistance kindly call us at 0313-6990477
Do you have a store?
- Visit our store in Lahore:
Address: AK Collection, 1st Floor, C-132 Y Block, near Sapphire, Sector Y DHA Phase 3, Lahore, Punjab 54000, Pakistan
When will the order payment be taken from my bank account?
- It will be taken right away after check-out
What should I do if I receive a damaged or wrong product?
- In case of any damaged or wrong product, we will exchange the product within 2-3 working days.
Can I change or cancel my order?
- Yes, the order can be changed or cancelled within 3 hours of placing it. Orders cannot be cancelled or changed after 3 hours.
What are the payment options?
- We accept Cash on Delivery (COD) and online payment in the form of Debit Cards & Credit Cards from Visa & Mastercard. Please make sure that internet banking is available on your card.